Privacy Policy

Introduction

Hope for Tomorrow Global is a UK Registered Charity No: 1163834

We work with and through churches to help bring hope of lasting change to the poor and broken-hearted. We are a Christian charity but serve and support those of any or no faith.

We support initiatives which bring dignity to the poor and vulnerable and which empower people to bring about change and transformation in their own communities and nations.

Our registered office is: Trinity Centre, Stonehill Green, Westlea, Swindon, SN5 7AR.

Hope for Tomorrow Global values everyone who engages with us by whatever means and we do all we can to protect your privacy and to make sure the personal data you provide us is kept safe.

This policy explains how we collect data, how we use and store information and what it means for you.

For the purposes of this notice, ‘us’, ‘we’, ‘our’ and ‘HFTG’ refer to Hope for Tomorrow Global.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession.

What Information Do We Collect?

Directly with us

We collect personal information each time you deal with us, For example when you make a donation, request information, sign up for our newsletter or an event, provide comments, email us, or otherwise provide your personal details, we collect the information you provide.

From website interaction with us

We use Google Analytics which collects non-personal data such as IP addresses, details of pages visited and files downloaded. Website usage information is collected using cookies.  This allows us to analyse which parts of our site are popular, and where we need to do most work.

Indirectly from third parties

We collect information from 3rd parties such as fundraising sites like NowDonate or Stewardship where you have agreed to support HFTG and have given your consent. You may wish to check their privacy policy to find out more information on how they will process your data.

Where you give your permission to other organisations

We may collect information that you make available on, for example, Twitter, Facebook, or similar organisations. You may wish to check their privacy policy to find out more information on how they will process your data.

From publicly available data

We may collect information from Companies House, Charity Commission and information published in articles, newspapers or blogs.

Sensitive data

Where you provide the information, we may collect sensitive personal data, including, but not limited to, your religious beliefs, or your physical or mental health.

We may use the personal data we collect to:

  • Keep you up to date on news and stories about our mission and work;
  • Ask for financial and non-financial support, such as volunteering or prayer;
  • Process donations you give us, or to support your fundraising for us, including gift aid;
  • Provide information packs you have requested;
  • Keep records of your relationship with us e.g. questions you have asked or complaints you have made;
  • Improve our services

Basis of processing your data

Our Newsletter Consent:

Our newsletter mailing list is based on consent.  This means we only send our newsletter to people who have asked us to do so.  In order for us to track consent, the only ways to subscribe to our newsletter are by using either our newsletter sign up form or the option given when you make an online donation.  You can unsubscribe from our newsletter emails at any time, by clicking the unsubscribe link at the foot of the email.

Legitimate Interests:

Personal data, other than for our newsletter is processed on the basis of our legitimate interests.  This means that we:

  • use people’s data in ways they would reasonably expect and which have a minimal privacy impact; or
  • if there is a compelling justification for the processing.

So for example, if you send us an email, we would process that email and may:

  • reply to you
  • forward all or part of your email to others who may help with your enquiry
  • forward it to the police if your email was criminally abusive
  • store the email for future reference, with secure cloud and physical backups (we use Google Apps)
  • pass the contact details from your email into our contacts database so we can easily contact you personally in the future

If you make a donation we may:

  • use the contact data you provide to contact you if there is a problem or we wish to send special thanks
  • use the data you provide to claim Gift Aid on your donation (if you have indicated that we may)
  • store the donation details for compliance and accounting purposes (we need to retain details of donations for a minimum of 7 years to meet tax and accounting requirements)

Where we store your personal information

We use cloud based systems to process data and therefore data may be processed outside of the European Economic Area (EEA). We adopt the Information Commissioners approved measures and therefore ensure that personal data is held in compliance with European data protection regulations. We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy. By submitting your personal data you agree to this transfer, storing and processing of your information.

Cookies

Please refer to our cookie policy which explains how we use cookies to track your usage of this site.

Your rights

Unless subject to an exemption under data protection legislation, you have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data;
  • The right to withdraw your consent to the processing at any time;
  • The right to request that we provide you with your personal data and, where possible, to transmit that data directly to another data controller, where applicable (known as the right to data portability);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, where applicable;
  • The right to lodge a complaint with the Information Commissioners Office.

If you wish to exercise any of these rights, or have any questions please contact us.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page.  This privacy policy was last updated on 29 May 2018.